Help

  • Searching in the PLAYMOBIL® Online Shop
  • Shopping Cart

    Shopping Cart

    Once you have found an item that you would like to purchase, simply click “Add to Cart” on the product page and the item will be added to your order.

    The number of products and their combined price will be displayed beside the shopping cart symbol at the top of the page. Move your mouse over the shopping cart symbol to see additional information about the selected products.

    On the Shopping Cart screen, you can change the quantity of the selected products. Simply enter the desired quantity in the allocated field, or change the quantity by clicking on the plus (+) or minus (-) symbols.

    You can also remove products from your cart by clicking the “x” button next to the corresponding product.

    When you have reviewed the contents of your shopping cart and are satisfied with your selections, you may purchase the items by clicking the "Checkout" button. Just don’t forget to agree to the PLAYMOBIL® Online Shop’s Terms and Conditions first. Then, simply follow the remaining steps of the checkout process to complete your order .


  • Account Registration

    PLAYMOBIL® Online Shop – Account Registration

    Would you like to create an account for the PLAYMOBIL® Online Shop? There are two ways you can register with us:

    1. Click on “Register” and fill in the information for your name and login data. You will need to choose a password and then retype it in the next line. When finished, click on “Submit”.

    2. You can also create a new account during the checkout process. First, choose the products you wish to purchase in the online shop and add them to your cart. The Shopping Cart will then give you the option to “Create An Account”.

    Please note: The fields marked with a blue point must be completed in order to successfully order and register an account.

    If you already have a customer account for the PLAYMOBIL® Online Shop, click on “Login” and enter your email address/username and password.

    Forgot your password?

    No problem! Simply click on “Forgot Password?” in the Login section and enter your email address. We will send you a link via email that will allow you to reset your password.


  • Order

    How to Order

    When you have selected a product you wish to order, simply click “Add to Cart”on the product page and the product will be added to your Shopping Cart. Follow this step until you have added all products you would like to buy to your cart. Once you have reviewed the contents of your shopping cart and have agreed to the PLAYMOBIL® Online Shop’s Terms and Conditions, you may purchase the items by clicking the "Checkout" button.

    During the next steps, you will be asked to select a delivery address and delivery method. After that, you can enter your billing address and payment method or redeem a gift certificate.. Then, you will be given the opportunity to review your order before submitting it. If you would like to change or correct something, you can go back to the previous before and makes changes.

    By clicking the “Submit Order” button, you confirm that you want to purchase the products listed in your order.

    Your Order Details

    Your order details are saved and stored in your Order History. Like your customer information and our Terms and Conditions, they can be accessed or printed at any time. All you have to do is log in to your PLAYMOBIL® Online Shop account. You can also check the status of your order here.


  • Payment

    Payment

    The PLAYMOBIL® Online Shop is only available to customers paying by credit card. We accept:

    • Visa
    • MasterCard

    Gift Certificates

    You have been given a gift certificate and would like to redeem it with your next order? Just enter the code shown on your gift certificate during the checkout process (step 2 “Billing”) and click “Apply” to redeem your gift certificate.

    If you haven’t used up the whole amount on your gift certificate you can view the remaining value in your customer account under “Gift Certificates” at any time. You may then reenter the code with your next order to redeem the remaining value.


  • Order Confirmation

    Confirming your order

    When you have placed an order at PLAYMOBIL® Online Shop, you will receive an order confirmation by e-mail. You can view the status of your order at any time in your customer account. Just click on “Orders” and choose the order of which you would like to receive more information. If you have other questions about your order, please call us at (905) 696-7529 (Local) or 1 800 263 4734 (Long Distance), or e-mail us at servicecanada@playmobil.ca.


  • Terms of delivery

    Terms of delivery

    The PLAYMOBIL® ONLINE Shop ships all packages via UPS Ground for street addresses and Canada Post for all others (ex. P.O. Box or R.R #) and the Yukon.

    Regular Service Express Service
    up to $25.00 $9.00 $13.50
    $25.01 - $50.00 $12.50$18.75
    $50.01 - $75.00 $15.50$23.25
    $75.01 - $100.00 free$27.00
    $100.01 - $150.00 free$30.00
    over $150.01 free not available

    National Delivery

    Regular Service: 7 - 10 Business days

    Express Service 3-5 Business days

    All relevant taxes including provincial taxes where applicable.


  • Security

    Security

    To make sure that your personal data and computer are safe while surfing the internet, we recommend using the most current version of your internet browser.

    Encryption

    The SSL encryption has become standard on the internet. It is based on the encryption of data communication between your Internet browser and our server, so as to avoid security issues from third parties.

    The order process in the Playmobil® Online Shop uses SSL to secure your personal data (e.g. your address or your credit card number) against third parties. The encryption is activated in the order process starting at Step 2 - Billing.


  • Returns, Refunds, and Replacements

    Returns, Refunds, and Replacements

    If you are not 100% satisfied with your purchase, we will replace the item or refund the purchase amount. If you need to exchange or return any product, please repackage the product securely and return prepaid, via traceable mail to ensure delivery of the product. Enclose a copy of the original invoice and give a reason for the return or exchange. Returns/exchanges are to be made within 30 days of receipt and once received we will issue a credit to your credit card account.

    Please send all return items to:

    Playmobil Canada Inc.

    6430 Kennedy Road

    Unit D

    Mississauga, ON L5T 2Z5

    Attn. Web Shop

    Please note a 20% restocking fee will be charged on returns of opened items.

    For Webshop Sales Only.


  • Terms and Conditions of Use

    • Terms and conditions of use

      Please read the following terms and conditions of use carefully before using this site. This site is provided by geobra Brandstätter Stiftung & Co. KG, its subsidiaries, affiliates and related entities ("PLAYMOBIL®"). By using this site, you signify your agreement to these Terms and Conditions. If you do not agree with any of these Terms and Conditions, PLEASE DO NOT USE THIS SITE.

    • RESTRICTIONS ON USE

      The site and all material on this site, including, but not limited to, hyperlinks, buttons, images, illustrations, text, graphics and all other information contained on this site ("Material") are protected by copyrights and other proprietary rights that are owned and controlled by PLAYMOBIL®. You may not copy, modify, prepare as a derivative work, display, reproduce, reprint, republish, upload, post, transmit or distribute in any way or in any form the Material or the site, without the express written permission of PLAYMOBIL®. You may download the Material from the site for personal, non-commercial, home use only, provided that you keep intact all copyright, trademark and other proprietary notices. Any modification or use of the Material or the site for any other purpose is a violation of PLAYMOBIL®'s copyrights and proprietary rights and is strictly prohibited. This site also contains PLAYMOBIL®, PLAYMOBIL FUNPARK®, RC TRAIN™ and SYSTEM X™ and other valuable trademarks owned and used by PLAYMOBIL®. These trademarks and related proprietary property are protected under national and international laws and may not be reproduced, copied, modified, posted or used in any way or in any form without the express prior written permission of PLAYMOBIL®.

    • COMMUNICATIONS AND SUBMISSIONS

      PLAYMOBIL® enjoys hearing from its customers. However, please be aware that any information, including, but not limited to, comments, suggestions, feedback data or the like regarding the site, the Material or PLAYMOBIL® and its products and services ("Information") shall be deemed to be non-confidential and PLAYMOBIL® shall have no obligation of any kind with respect to such Information. In addition, PLAYMOBIL® shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivative works and distribute the Information to others without limitation and to authorize others to do the same. Such Information shall remain the property of PLAYMOBIL® and PLAYMOBIL® shall be free to use any ideas, concepts, submissions, know-how or techniques contained in such Information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and other items incorporating such Information without compensation to the provider of such Information.You agree not to assert any ownership right of any kind in any Information provided to PLAYMOBIL® (including, but not limited to, copyright, trademark, unfair competition, moral rights, or implied contract) and to waive the right to receive any financial or other consideration in connection with such Information including, but not limited to, your acknowledgement. You shall be responsible for the content and information contained in any communication sent by you to this website or otherwise to PLAYMOBIL®, including its truthfulness and accuracy.

    • DISCLAIMER

      THIS SITE, INCLUDING THE MATERIAL CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED "AS IS" WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. PLAYMOBIL® DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF THE MATERIAL OR ANY INFORMATION CONTAINED ON THE SITE. PLAYMOBIL® DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL AVAILABLE ON THIS SITE WIL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE MATERIAL, THIS SITE OR THE SERVERS THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT COMMUNICATIONS TO OR FROM THIS SITE WILL BE SECURE OR NOT INTERCEPTED. YOU ASSUME TOTAL RESPONSIBILITY, COST AND RISK FOR YOUR USE OF THIS SITE, THE MATERIAL AND SITE-RELATED SERVICES.

    • LIMITATION OF LIABILITY

      PLAYMOBIL®, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR THEIR RESPECTIVE SUCCESSORS OR ASSIGNS ARE NOT RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND/OR MATERIAL OR INFORMATION CONTAINED WITHIN THE SITE, INCLUDING, WITHOUT LIMITATION, ANY LOSS OR DAMAGE IN THE NATURE OF OR RELATING TO LOST BUSINESS, LOST SAVINGS, LOST DATA AND/OR LOST PROFITS, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF PLAYMOBIL® OR AN AUTHORIZED PLAYMOBIL® REPRESENTATIVE HAS BEEN ADVISED OF OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR SITE-RELATED SERVICES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. IN NO EVENT SHALL PLAYMOBIL®, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR THEIR RESPECTIVE SUCCESSORS OR ASSIGNS BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM THE FAILURE OF PLAYMOBIL®TO PROTECT YOUR PASSWORD OR ACCOUNT INFORMATION. YOU HEREBY RELEASE PLAYMOBIL®, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR THEIR RESPECTIVE SUCCESSORS OR ASSIGNS FROM ANY DAMAGES THAT YOU INCUR, AND AGREE NOT TO ASSERT ANY CLAIMS AGAINST THEM, ARISING FROM YOUR PURCHASE OR USE OF ANY PRODUCTS OR SERVICES MADE AVAILABLE THROUGH THIS SITE. Please note that some jurisdictions may not allow the limitation or exclusion of implied warranties, liability or incidental or consequential damages, so some of the above exclusions or limitations may not apply to you.

    • GENERAL

      PLAYMOBIL® will from time to time revise the site, the Material and/or the products, site-related services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective users and visitors of this site. In addition, you are bound by any revisions to the Terms and Conditions of Use and should therefore periodically visit this page to review the current Terms and Conditions of Use to which you are bound. Any consent by PLAYMOBIL® to, or waiver of, a breach of these Terms and Conditions of Use which you have committed, whether express or implied, shall not constitute a consent to, or waiver of, any other, different, or subsequent breach. PLAYMOBIL® may assign its rights and duties hereunder to any party at any time without any notice to you. You may not assign your rights or obligations hereunder without PLAYMOBIL®'s prior written consent.

    • LINKS TO THIS SITE

      PLAYMOBIL® does not review the sites that link to this site and is not responsible for any of those sites or the contents or materials of those sites that link to this site. Your linking to any other sites or pages is at your own risk.

    • GOVERNING LAW AND JURISDICTION

      PLAYMOBIL® controls and operates this site from its headquarters in Zirndorf, Germany and from its subsidiary, PLAYMOBIL® Canada Inc., in Mississauga, Ontario, Canada. PLAYMOBIL® makes no representation that the site or the Materials are appropriate or available for use in other locations. If you use this site from other locations, you are responsible for complying with applicable local laws. This Terms and Conditions of Use is entered into in the Province of Ontario and shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada, exclusive of its choice of law rules. Each party to this Terms and Conditions of Use submits to the exclusive jurisdiction of the Federal Court of Canada and/or the courts of the Province of Ontario, and waives any jurisdictional venue or inconvenient forum objections to such courts. In any action to enforce this Terms and Conditions of Use, the prevailing party will be entitled to costs and attorneys' fees. In the event that any of the provisions of this Terms and Conditions of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that this Terms and Conditions of Use shall otherwise remain in full force and effect.

      © 2005 geobra Brandstätter, pronounced playmobeel.


  • Legal Information

    Legal information

    Copyright

    Copyright 2005 Geobra Brandstätter Stiftung & Co. KG, Zirndorf, Germany

    All rights reserved. All texts, images, diagrams, sound, animation and video files as well as their arrangement are subject to copyright law and all other laws pertaining to the protection of intellectual property. The contents of this website must not be copied, changed, distributed or otherwise be made available to third parties either for trade purposes or for distribution. Other usage on other websites is equally inadmissible.

    You may download the contents of this website solely for your personal, non-commercial, private use, provided that you regard all copyright, brand and other protective laws, especially by not deleting the respective information or making it otherwise inaccessible or illegible. All changes or the use of the contents of our website for any other purpose is a violation of our rights and is expressly forbidden.

    Trademarks

    If not otherwise indicated, all trademarks mentioned on the PLAYMOBIL® website are brands protected by law of geobra Brandstätter Stiftung & Co.KG. This especially pertains to the brands PLAYMOBIL®, PLAYMOBIL® System X, PLAYMOBIL® RC Train and PLAYMOBIL® Funpark. These brands are protected nationally and internationally and must neither be reproduced nor copied, changed or used in any other way without the express prior permission of geobra Brandstätter Stiftung & Co.KG.

    Guarantee

    Our website has been created with the greatest possible care. Even if we assume that the information provided by us is correct it may contain mistakes or inaccuracies. Therefore, we provide this information without any assurances or guarantees of any kind, either express or tacit. Also excluded are any tacit guarantees concerning the trading capabilities, suitability for certain purposes or the non-violation of laws and patents. We exclude any liability for damages resulting from the perusal of this website directly or indirectly. We especially issue no guarantee that our website, its contents and/or the server on which it is located is not contaminated by viruses. Additionally, we point out that we do not supervise other websites containing a link to our website and cannot be held responsible for their contents.

    Licence rights

    PLAYMOBIL® wants to present itself to you with an innovative and informative internet program. Therefore, we hope that you enjoy your visit to our website. The intellectual property contained in it, such as patents, brand names and proprietary rights are protected and this website does not convey a licence for using the intellectual property of PLAYMOBIL® or any third parties. Any unauthorized copying, redistribution, reproduction or modification of the contents of this website, including any trademark, may be a violation of federal or common law, trademark and/or copyright laws and could subject the copier to legal action.

    Your opinion

    We would like to know your opinion on our products and our website. However, we want to point out that we do not regard any messages received from you as confidential. Furthermore, we have the right to use your information in any way we see fit and without any obligations whatsoever toward you. The information we receive becomes the property of PLAYMOBIL® on receipt and we have the right to use all ideas, concepts, know-how or technical information including the development, production and distribution of products without any obligation for financial compensation toward you.

    Please see our Terms and Conditions of Use for the full terms governing your use of this website.

    Internet-guidelines for non-commercial web sites


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